Support knowledge base
Find answers to common questions about using the iCollege Student Portal
Enter your registered email address and password on the login page. After submitting your details, you may be asked to enter a security code sent to your email.
Use the “Forgot password” option on the login page. You will receive an email with instructions to reset your password securely.
The security code adds an extra layer of protection to your account. It ensures that only you can access your profile even if your password is known.
Check your spam or junk folder first. If you still do not receive the code, wait a few minutes and try again. If the issue continues, contact support.
For security reasons, your session expires after a period of inactivity. Simply log in again to continue using the portal.
Yes. The portal is fully responsive and works on mobile phones, tablets and desktops using modern browsers.
Do not share your login details or security codes. Always sign out on shared devices and contact support if you notice unusual activity.
Only students with an active registration can access the portal. If your registration has ended, been withdrawn or completed, access will be restricted. Contact support if you believe this is incorrect.
You must use your registered college email address. Personal email addresses are not accepted for portal login.
This usually means the email address entered does not match an active student record. Check that you used your registered college email address.
The password reset link is valid for 1 hour or until it has been used.
No. Each reset link can only be used once. Request a new link if needed.
Use the Forgot password option again to generate a new reset link.
Ensure you are using the new password and your registered email address. Try logging in again after completing the reset process.
Security codes expire quickly for protection. Log in again to receive a new code.
Reset your password immediately and contact support with your details and the time of the issue.
Need help?
If your question is not listed, you can contact the support team using the details below.
Address
1st Floor, 23 South Mall, St. Georges Chambers, Edmonton Green, London N9 0TS
Phone
+44 20 7359 3316
Email
itsupport@cecos.ac.uk
Opening hours
Mon – Fri, 9:00 AM – 5:00 PM